Job Posting
Coporate Trainer

Location: Troy, MI

The Corporate Trainer’s main responsibility is to onboard and provide ongoing support to new and existing team members.  The Corporate Trainer must have a comprehensive knowledge and experience with LOS and systems applications. The Corporate Trainer should also be familiar with The Ross Mortgage System of work and have the ability to explain how all areas are interrelated.

Duties Include:

Onboard new and train existing employees on all systems and mentor all new team members until they can efficiently originate/process loans

  • Create and publish training schedule
  • Provide ongoing support to all systems applications
  • Assign compliance courses through Indecomm
  • Develop curriculum and detailed training materials for every aspect of our systems, upload to SharePoint and keep up-to-date
  • Provide ongoing training as systems are updated or changed
  • Publish regular communications/announcements that touch on common or new issues
  • Conduct refresher courses as needed
  • Schedule periodic group sessions with department heads to identify training opportunities or process flow improvements.
  • Ability and willingness to travel to offsite locations for onboarding and training

Desired Knowledge, Skills, Abilities and Experience:

  • Ability to work independently in a fast paced environment, under minimal supervision, have strong time management and organizational skills
  • Ability to effectively listen and respond to employees’ needs
  • Ability to exhibit professional written and verbal communication at all times
  • Ability to strive for excellence
  • Ability to customize work style according to the task
  • Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
  • Good understanding of the mortgage industry and specific to Ross Mortgage
  • Familiarity with AUS systems and Agency guidelines

 Required Experience

  • Three years of experience with loan origination and other related systems



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